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BBTSupport

Implementation, training, and support that stays with you.

From discovery to go-live and every new location after, BBT supports the system—and the team using it.

Submit a support request [email protected]
Implementation process

Ten steps from discovery to ongoing support.

  1. 1Business Discovery

    Understand current systems, staff workflows, pain points, locations, hardware, and integrations.

  2. 2Workflow Design

    Map the desired future workflow and determine what can be configured versus custom built.

  3. 3System Configuration

    Configure products, taxes, categories, users, locations, reports, rental/booking rules, and other modules.

  4. 4Custom Development

    Build client-specific features, screens, automations, and integrations.

  5. 5Data Setup

    Import products, customers, vendors, opening inventory, and other required records.

  6. 6Hardware & Integrations

    Configure scanners, printers, displays, supported payment terminals, e-commerce, APIs, and other systems.

  7. 7Testing

    End-to-end workflow validation before launch.

  8. 8Training

    Train management and frontline users.

  9. 9Go Live

    Launch assistance and production verification.

  10. 10Ongoing Support

    Support tickets, maintenance, enhancements, new locations, and future integrations.

Support services

What ongoing support covers

Support plans can grow with the business—from remote troubleshooting to custom SLAs across locations.

  • Remote troubleshooting
  • Software updates and bug fixes
  • Feature enhancements
  • Integration support
  • Employee/admin training
  • New location setup
  • Hardware configuration support
  • Support ticket management
  • Monitoring and maintenance options
  • Custom support/SLA plans as the business grows
Existing clients

Submit a support request

Existing BBT clients can also open tickets from Support Tickets inside the application. Please don't include passwords or card numbers in your request.

Include the module, what you expected, what happened, and any error message.
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See it running before you talk to anyone.

Open the live demo and click through a working BBT system with sample data—or book a demo and we'll walk through how it would be configured for your business.

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